Refund policy

Refund Policy

At GNA, LLC, we prioritize customer satisfaction. Our return and refund process is handled on a case-by-case basis to ensure fair outcomes for our customers.

General Return Guidelines

  • Time Frame: Customers have 5 days from the delivery date to contact us regarding any concerns.
  • Return Shipping: Return shipping costs are the responsibility of the customer.
  • Refunds: Refunds are assessed individually, depending on the specific circumstances.

European Union 14-Day Cooling-Off Period

For customers receiving merchandise in the European Union, you have the right to cancel or return your order within 14 days for any reason without needing to provide justification. To qualify for a return:

  • The item must be in its original condition, unworn, unused, with tags attached, and in its original packaging.
  • A receipt or proof of purchase is required.

If you have any questions or need assistance with a return, please contact us at info@penikosete.us